Terms of Use

Contact: support@songiver.com

These Terms of Use ("Terms") govern your access to and use of the website www.songiver.com (the “Site”), operated by Songiver ("we", "our", "us"). By accessing or using the Site or placing an order through it, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Site or our services.

1. Eligibility

By using the Site, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement. Use of the Site by anyone under 18 is strictly prohibited.

2. Description of Service

Songiver provides custom-made songs based on the information submitted by customers through a dedicated form. Songs are created by our internal team using a combination of creative processes and technology. Each song is unique and tailored to the individual request.

3. Orders and Delivery

By placing an order, you agree to provide accurate and complete information. Once we receive your order and payment, you will receive a personalized song in digital format (MP3) and the corresponding lyrics within the selected delivery timeframe (typically 72 hours or 24 hours with express delivery).

After delivery, you will have the right to request one revision, unless you have selected an additional revision as an add-on.

4. Pricing and Payment

Payments are processed securely via third-party providers. We accept major credit cards, PayPal, and digital wallets (e.g., Apple Pay, Google Pay).

You are responsible for any additional fees charged by your payment provider, including currency conversion fees.

5. No Refund Policy

Due to the personalized nature of our products, all sales are final. Once a song is created and delivered, it cannot be refunded, returned, or exchanged.

If you cancel your order within 1 hour of purchase and before production has started, we may, at our discretion, issue a partial refund minus a processing fee. After this period, no cancellations or refunds are permitted.

6. Revisions

Each order includes one free revision, limited to minor lyrical or stylistic adjustments based on the original input. Major changes or additional revisions are available as paid add-ons.

Requests for revisions must be submitted within 7 days of delivery. After this period, the project is considered complete.

7. Ownership and License

You are granted a personal, non-commercial, non-transferable license to use the delivered song. You may share it with friends and family or post it on your personal social media.

You may not sell, resell, distribute, modify, license, or use the song for commercial purposes unless expressly agreed upon in writing.

We retain full ownership of the composition, lyrics, and master recording. We may, with your permission, showcase your song (or excerpts) for promotional purposes.

8. User Content and Submissions

By submitting content (e.g., stories, anecdotes, names, inside jokes) for the creation of a custom song, you confirm that:

  • You own or have permission to use this content.

  • It does not infringe any third-party rights or violate any law.

  • It is not offensive, abusive, or discriminatory.

We reserve the right to reject orders that contain inappropriate or harmful content.

9. Fraud Prevention

We reserve the right to cancel any order suspected to be fraudulent or made with stolen payment information. We may also request identity verification in such cases.

Any attempt to exploit refund systems, chargebacks, or false claims will result in a permanent ban from our services and may be reported to authorities.

10. Disclaimer of Warranties

The Site and all services provided are offered “as is” and “as available.” We make no guarantees that your song will meet all subjective expectations, as music is inherently personal and interpretative.

We disclaim all warranties, express or implied, including but not limited to fitness for a particular purpose, non-infringement, or uninterrupted service.

11. Limitation of Liability

To the fullest extent permitted by law, Songiver shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our Site or services, including dissatisfaction with the delivered product.

In any case, our total liability shall not exceed the amount you paid for the service.

12. Intellectual Property

All content on the Site, including text, design, audio previews, images, and software, is the property of Songiver and protected by intellectual property laws. You may not use, copy, or distribute any part of the Site without our written consent.

13. Termination

We reserve the right to suspend or terminate your access to the Site and services at our discretion, without prior notice, if we believe you have violated these Terms or applicable laws.

14. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes your acceptance of the revised Terms.

15. Contact

For any questions, concerns, or complaints regarding these Terms, please contact:

Songiver
Email: support@songiver.com